Shipping policy

Shipping Policy

 

What locations do you ship to?

We package & ship orders to nearly every country across the globe but the transit time will vary from location to location. 

 

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 1-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive please reach out to info@terpenewarehouse.com for additional assistance in this matter. 

 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

 

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

 

Shipping Policy Extended

Thank you for visiting and shopping at terpenewarehouse.com Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed after fulfillment during business hours Monday- Friday 9am-5pm PST. Orders are not shipped or delivered on weekends.

Please note: Any Orders placed before 12pm PST will be shipped same business day after 12pm PST will be shipped next business day.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional time in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method, Estimated delivery time, and Shipment costs are as follows:

  • Economy
  • 5-8 business days
  • Free
  • FedEx Ground
  • 2-3 business days
  • Free
  • FedEx Express Saver
  • 3-5 business days
  • Price Varies
  • FedEx 2Day *
  • 2 business days
  • Price Varies
  • Fed Ex Std. Overnight
  • 1 Business Day
  • Price Varies
  • UPS Ground
  • 3-5 business days
  • Free
  • UPS 3 Day Select®
  • 3 business days
  • Price Varies
  • UPS 2nd Day Air®
  • 2 business days
  • Price Varies
  • UPS 2nd Day Air A.M.®
  • 2 business days
  • Price Varies
  • UPS Next Day Air Saver®
  • 1 business day
  • Price Varies
  • UPS Next Day Air®
  • 1 business day
  • Price Varies
  • UPS Next Day Air Early®
  • 1 business day
  • Price Varies

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

Terpenewarehouse.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties, and Taxes

Terpenewarehouse.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Terpenewarehouse.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do ship outside the U.S.